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Developers

Support

Get help and support for MindPeeker platform development

Overview

MindPeeker provides comprehensive support options to help you succeed with your psychic intelligence integration. From documentation and community forums to dedicated enterprise support, we have the resources you need.

Support Channels

Self-Service Resources

📚 Documentation

  • API Reference: Complete API documentation with examples
  • SDK Documentation: Detailed SDK guides and reference
  • Tutorials: Step-by-step tutorials for common use cases
  • Best Practices: Recommended patterns and practices
  • Troubleshooting: Common issues and solutions

Access: docs.mindpeeker.com

🔍 Search & Discovery

  • Knowledge Base: Searchable database of articles and solutions
  • FAQ: Frequently asked questions and answers
  • Code Examples: Ready-to-use code snippets
  • Video Tutorials: Video guides for complex topics

Access: help.mindpeeker.com

🛠️ Developer Tools

  • Interactive API Explorer: Test API endpoints directly
  • CLI Documentation: Command-line interface reference
  • SDK Generator: Generate SDKs for your preferred language
  • Debug Tools: Debugging and diagnostic utilities

Access: tools.mindpeeker.com

Community Support

💬 Community Forum

  • Developer Discussions: Connect with other developers
  • Showcase Projects: Share your integrations and applications
  • Q&A: Get help from community experts
  • Feature Requests: Suggest and vote on new features

Access: community.mindpeeker.com

🐛 Bug Reports

  • Issue Tracker: Report bugs and track resolution
  • Feature Requests: Submit enhancement requests
  • Roadmap: View upcoming features and releases
  • Release Notes: Stay updated with latest changes

Access: github.com/mindpeeker/issues

📱 Discord Community

  • Real-time Chat: Live discussions with developers
  • Voice Channels: Voice chat for complex discussions
  • Help Channels: Dedicated help channels
  • Events: Community events and AMAs

Access: discord.gg/mindpeeker

Professional Support

🏢 Business Support

Response Times:

  • Critical: 1 hour (24/7)
  • High: 4 hours (business hours)
  • Medium: 24 hours
  • Low: 72 hours

Includes:

  • Email support with guaranteed response times
  • Phone support for critical issues
  • Dedicated account manager
  • Quarterly business reviews
  • Custom training sessions

Contact: business-support@mindpeeker.com

🚀 Enterprise Support

Response Times:

  • Critical: 15 minutes (24/7)
  • High: 1 hour (24/7)
  • Medium: 4 hours
  • Low: 24 hours

Includes:

  • All Business Support features
  • Dedicated technical account manager
  • 24/7 phone and video support
  • On-site support (optional)
  • Custom SLA agreements
  • Priority bug fixes
  • Early access to new features

Contact: enterprise-support@mindpeeker.com

🎓 Premium Developer Support

Response Times:

  • Critical: 2 hours
  • High: 8 hours
  • Medium: 24 hours
  • Low: 48 hours

Includes:

  • Email and chat support
  • Code review and optimization
  • Architecture consultation
  • Performance tuning
  • Integration assistance

Contact: dev-support@mindpeeker.com

Getting Help

Before Contacting Support

1. Check Documentation

mindpeeker docs search "webhook configuration"

mindpeeker sessions create --help

mindpeeker status

2. Run Diagnostics

mindpeeker doctor

mindpeeker test connection

mindpeeker config validate

mindpeeker account limits

3. Review Common Issues

Check our troubleshooting guide for:

  • Authentication problems
  • Rate limiting issues
  • Session management
  • Webhook delivery
  • Performance optimization

Contacting Support

Email Support

When emailing support, include:

Subject Line Format:

[Priority] [Product] [Issue Type] Brief Description

Examples:

  • [High] [API] Authentication Error - Invalid API Key
  • [Medium] [SDK] JavaScript SDK - Session Creation Timeout
  • [Critical] [Production] Service Outage - All Requests Failing

Email Body:

**Issue Description:**
Clear description of the problem you're experiencing

**Environment:**
- API Version: v2.4.0
- SDK Version: 1.8.0
- Environment: Production
- Region: us-east-1

**Steps to Reproduce:**
1. Step one
2. Step two
3. Step three

**Expected Behavior:**
What you expected to happen

**Actual Behavior:**
What actually happened

**Error Messages:**
Any error messages or stack traces

**Code Example:**
Relevant code snippets (remove sensitive data)

**Additional Context:**
Any other relevant information

Support Email Addresses:

Emergency Support

Production Outages

For production system outages affecting your business:

24/7 Emergency Hotline: +1-555-MINDPEEKER

Emergency Email: emergency@mindpeeker.com

Response Time: 15 minutes or less

Security Incidents

For security-related incidents:

Security Team: security@mindpeeker.com

PGP Key: Available on our website

Response Time: 1 hour or less

Support Process

Ticket Lifecycle

1. Ticket Creation

  • Automatic ticket ID assignment
  • Priority assessment
  • Initial triage
  • Assignment to appropriate team

2. Investigation

  • Reproduction of issue
  • Log analysis
  • System diagnostics
  • Root cause analysis

3. Resolution

  • Bug fix implementation
  • Configuration changes
  • Documentation updates
  • Customer validation

4. Closure

  • Solution verification
  • Customer confirmation
  • Knowledge base update
  • Ticket closure

Priority Levels

Critical (P1)

Definition: Production system down, major business impact

Examples:

  • Complete service outage
  • Data corruption or loss
  • Security breach
  • Financial impact > $10,000/hour

Response: 15 minutes (Enterprise), 1 hour (Business)

High (P2)

Definition: Significant functionality impaired, moderate business impact

Examples:

  • Major feature not working
  • Performance degradation > 50%
  • API errors affecting many users
  • Integration failures

Response: 1 hour (Enterprise), 4 hours (Business)

Medium (P3)

Definition: Partial functionality loss, minor business impact

Examples:

  • Minor feature issues
  • Performance degradation < 50%
  • Documentation errors
  • SDK bugs with workarounds

Response: 4 hours (Enterprise), 24 hours (Business)

Low (P4)

Definition: General questions, feature requests, minor issues

Examples:

  • How-to questions
  • Feature requests
  • Documentation improvements
  • Minor cosmetic issues

Response: 24 hours (Enterprise), 72 hours (Business)

Training and Education

Documentation Resources

📖 Getting Started Guides

  • Quick Start: Get up and running in 5 minutes
  • API Basics: Learn core API concepts
  • SDK Setup: Configure your preferred SDK
  • First Integration: Build your first integration

🎓 Tutorials

  • Basic Tutorials: Step-by-step guides for beginners
  • Advanced Tutorials: Complex integrations and patterns
  • Video Tutorials: Visual learning for complex topics
  • Interactive Tutorials: Hands-on learning environments

📋 Reference Materials

  • API Reference: Complete API documentation
  • SDK Reference: Detailed SDK documentation
  • Error Codes: Comprehensive error code reference
  • Best Practices: Recommended patterns and practices

Training Programs

🎓 Developer Certification

Level 1: Certified MindPeeker Developer

  • Basic API knowledge
  • SDK proficiency
  • Integration patterns
  • Best practices

Level 2: Certified MindPeeker Architect

  • Advanced architecture patterns
  • Performance optimization
  • Security best practices
  • Enterprise integration

Level 3: Certified MindPeeker Expert

  • Platform mastery
  • Custom solutions
  • Advanced troubleshooting
  • Knowledge sharing

🏢 Corporate Training

On-site Training

  • Customized curriculum
  • Hands-on workshops
  • Team-based projects
  • Certification preparation

Virtual Training

  • Live instructor-led sessions
  • Interactive labs
  • Office hours
  • Recorded sessions

Self-Paced Training

  • Video courses
  • Interactive exercises
  • Progress tracking
  • Certification exams

Workshops and Events

🎪 Developer Workshops

  • Monthly Workshops: Free monthly developer workshops
  • Deep Dive Sessions: Focused sessions on specific topics
  • Hackathons: Build innovative solutions
  • Office Hours: Live Q&A with engineering team

🎤 Conferences and Meetups

  • MindPeeker Conference: Annual developer conference
  • Regional Meetups: Local developer meetups
  • Webinar Series: Regular educational webinars
  • Guest Speakers: Industry experts and thought leaders

Community Resources

Open Source Contributions

🤝 Contributing Guidelines

  • Code Contributions: Submit pull requests
  • Documentation: Improve documentation
  • Bug Reports: Report and fix bugs
  • Feature Requests: Suggest new features

🏆 Recognition Program

  • Contributor of the Month: Recognize top contributors
  • Hall of Fame: Long-term contributors
  • Swag and Rewards: Contributor rewards
  • Conference Tickets: Free conference passes

Developer Advocacy

🌟 Ambassador Program

  • Community Leaders: Recognize community leaders
  • Speaking Opportunities: Present at events
  • Early Access: Get early access to new features
  • Direct Access: Direct line to product team

📝 Blog and Content

  • Guest Posts: Write for our blog
  • Case Studies: Share your success stories
  • Video Content: Create video tutorials
  • Social Media: Share on social platforms

Feedback and Improvement

Product Feedback

🗣️ Feedback Channels

  • Product Feedback Form: Structured feedback submission
  • User Interviews: Participate in user research
  • Beta Programs: Early access to new features
  • Surveys: Regular satisfaction surveys

📊 Product Roadmap

  • Public Roadmap: View upcoming features
  • Voting System: Vote on feature priorities
  • Release Notes: Stay updated with releases
  • Changelog: Detailed change logs

Support Quality

📈 Satisfaction Metrics

  • CSAT Scores: Customer satisfaction scores
  • NPS Scores: Net promoter scores
  • Response Times: Track response time performance
  • Resolution Rates: First contact resolution rates

🔄 Continuous Improvement

  • Support Training: Regular team training
  • Process Optimization: Improve support processes
  • Tool Upgrades: Upgrade support tools and systems
  • Feedback Integration: Incorporate customer feedback

Contact Information

General Inquiries

Support Hours

  • Standard Support: Monday-Friday, 9 AM - 6 PM PST
  • Business Support: Monday-Friday, 6 AM - 6 PM PST
  • Enterprise Support: 24/7/365
  • Emergency Support: 24/7/365

Regional Offices

  • North America: San Francisco, CA
  • Europe: London, UK
  • Asia Pacific: Singapore
  • Latin America: São Paulo, Brazil

Social Media

  • Twitter: @MindPeekerDev
  • LinkedIn: MindPeeker Developer
  • YouTube: MindPeeker Developer Channel
  • GitHub: github.com/mindpeeker

Additional Resources

Status and Monitoring

Legal and Compliance

Partners and Integrations

We're committed to your success with MindPeeker platform. Whether you're just getting started or building enterprise-scale solutions, we have the support resources you need to thrive.

Need immediate help? Start with our documentation or community forum. For urgent issues, contact our 24/7 emergency support.

Changelog

Version history and updates for MindPeeker developer platform

Platform Overview

Comprehensive overview of MindPeeker's psychic intelligence platform architecture and capabilities